doi: 10.56294/mw2023132

 

ORIGINAL

 

Investigating the Impact of Cloud-Based Technologies on Healthcare Accessibility and Service Efficiency

 

Investigación del impacto de las tecnologías basadas en la nube en la accesibilidad y la eficiencia de los servicios sanitarios

 

Snehanshu Dey1  *, Suhas Ballal2 , Avinash Kumar3

 

1IMS and SUM Hospital, Siksha ‘O’ Anusandhan (deemed to be University), Department of Psychiatry. Bhubaneswar, Odisha, India.

2School of Sciences, JAIN (Deemed-to-be University), Department of Biochemistry. Karnataka, India.

3Noida International University, Department of ENT. Greater Noida, Uttar Pradesh, India.

 

Cite as: Dey S, Ballal S, Kumar A. Investigating the Impact of Cloud-Based Technologies on Healthcare Accessibility and Service Efficiency. Seminars in Medical Writing and Education. 2023; 2:132. https://doi.org/10.56294/mw2023132

 

Submitted: 13-09-2022                   Revised: 25-12-2022                  Accepted: 28-02-2023                 Published: 01-03-2023

 

Editor: PhD. Prof. Estela Morales Peralta

 

Corresponding Author: Snehanshu Dey *

 

ABSTRACT

 

Cloud computing has significantly transformed healthcare by providing enhanced remote access and improving service delivery efficiency. Despite its promise, there are indeed obstacles to its general acceptance, especially in developing nations where concerns about data security and underuse of ICTs prevent adoption. Research examines the factors influencing healthcare consumers’ attitudes toward adopting cloud-based health systems, focusing on accessibility and service efficiency. A survey of 530 participants was conducted, and SPSS and factors were employed to examine the data. The results identify eight key factors that significantly impact healthcare consumers’ behavioral intentions to adopt cloud-based healthcare technologies: perceived usefulness, facilitating conditions, performance expectancy, information sharing, social influence, and trust in technology, effort expectancy, and data security. However, Cloud-based health information was shown with no discernible effect. These findings underscore the importance of addressing consumer concerns, particularly related to security and system integration, to ensure the effective deployment of cloud-based medical centers. Such systems have the potential to improve healthcare access, especially in underserved and rural areas, while enhancing the overall efficiency of service delivery. The research suggests that healthcare policymakers and technology developers must prioritize these factors to foster greater adoption of cloud-based technologies within healthcare systems.

 

Keywords: Cloud Computing; Healthcare Accessibility; Service Efficiency; Adoption Factors; Data Security.

 

RESUMEN

 

La computación en nube ha transformado significativamente la atención sanitaria al proporcionar un mayor acceso remoto y mejorar la eficiencia en la prestación de servicios. A pesar de sus promesas, existen obstáculos para su aceptación general, especialmente en los países en desarrollo, donde la preocupación por la seguridad de los datos y la infrautilización de las TIC impiden su adopción. La investigación examina los factores que influyen en la actitud de los consumidores sanitarios hacia la adopción de sistemas sanitarios basados en la nube, centrándose en la accesibilidad y la eficiencia de los servicios. Se realizó una encuesta a 530 participantes y se emplearon SPSS y factores para examinar los datos. Los resultados identifican ocho factores clave que influyen significativamente en la intención de los consumidores sanitarios de adoptar tecnologías sanitarias basadas en la nube: utilidad percibida, condiciones facilitadoras, expectativa de rendimiento, intercambio de información, influencia social y confianza en la tecnología, expectativa de esfuerzo y seguridad de los datos. Sin embargo, la información sanitaria basada en la nube no mostró ningún efecto perceptible. Estos resultados subrayan la importancia de abordar las preocupaciones de los consumidores, en particular las relacionadas con la seguridad y la integración de sistemas, para garantizar la implantación eficaz de los centros médicos basados en la nube. Estos sistemas tienen el potencial de mejorar el acceso a la atención sanitaria, especialmente en zonas rurales y desatendidas, al tiempo que aumentan la eficiencia general de la prestación de servicios. La investigación sugiere que los responsables de las políticas sanitarias y los desarrolladores de tecnología deben dar prioridad a estos factores para fomentar una mayor adopción de las tecnologías basadas en la nube dentro de los sistemas sanitarios.

 

Palabras clave: Computación en Nube; Accesibilidad Sanitaria; Eficiencia de los Servicios; Factores de Adopción; Seguridad de los Datos.

 

 

 

INTRODUCTION

Modern healthcare services and patient care have been revolutionized by adopting cloud-based technologies.(1) The worldwide medical field needs efficient and accessible solutions because cloud computing enables scalable management of data together with remote healthcare and real-time professional collaboration.(2) The innovations enable remote areas and underserved populations to get quality healthcare immediately by overcoming geographic obstacles. Cloud-based platforms assist with healthcare operation optimization through their essential functions.(3) Incorporating EHRs and telemedicine treatments streamlines administrative processes, reduces redundancy, and improves coordination among healthcare providers.(4) Digital data processing and cloud-based analytics improve clinical decision-making, resulting in more precise diagnoses and faster interventions.(5) Security features of cloud storage protect medical records while making them accessible for swift retrieval, thus preventing errors during patient care delivery. The latest innovations in the industry yet face multiple existing hurdles.(6) Various difficulties indeed need to be addressed. Healthcare organizations using cloud solutions need to protect their data while maintaining reliable systems, which are essential operations.(7) Healthcare accessibility together with service efficiency continues to develop in significance as cloud computing evolves. Cloud technologies will reshape the future of patient-centered care together with medical service delivery at an international level through enhanced connectivity reduced administrative burdens and digital healthcare support.(8) Research uses CP-ABE to present a very fine control of data access approach for wireless IoT.(9) The approach conceals attribute information using an imprecise placement method based on a corrupted Bloom filter, ensuring data security and privacy through a randomized retrieval policy. The suggested approach delivers little data processing and storage expense while effectively protecting decision secrecy. Cloud computing, the IoT, and mechanization are some of the advancements that smart architecture uses for effective administration.(10) Smart health care systems (SMS) make use of devices with sensors and communication networks. For cloud-assisted SMS, an identification infrastructure based on ECC is developed to ensure mutual authentication, efficient computation, and communication while maintaining security and privacy. To address any risks to data security and privacy, research suggests an encrypted access mechanism for storing in the cloud electronic medical facilities.(11) Multiple keys created using the KDF have been employed in the encryption protocol to guard against abuse and guarantee end wise statistics ciphering. To defend anonymity, permission to use cloud services is predicated on the affiliation and identification of the parties involved. The straightforward and reliable plan is the greatest solution for safeguarding data confidentiality and security in cloud-based electronic healthcare services. Scalability, data storage enhancement, and AI-machine learning cooperation are all provided by cloud-based healthcare computing.(12) This research investigates the use of clever strategies in medical facilities, with a focus on concerns regarding security and privacy. It discusses the growing need for cloud computing, who it affects, and the opportunities and difficulties of putting these developments into practice. The research paper examines the literature on several strategies and a system employed to address security and privacy worries, e-Health noting the advantages and disadvantages of each model. Research examines several e-health security and privacy strategies, with an emphasis on cloud-based models.(13) Along with discussing the rules surrounding HIPAA, it offers a common definition of e-health and categorizes cloud-based models. The authors provide a secure framework for digital health records that guarantees effectiveness, dependability, and controlled contact with medical data. A secure, cost-effective cloud-based architecture for the healthcare industry that ensures privacy protection; it focuses on the EHR system, which uses multi-authority ciphertext-policy attribute-based security to enable precise control of access.(14) The system, which incorporates multifaceted application identification, attempts to give residents access to government-provided healthcare and other amenities. Cloud-based computing services have improved patient care by revolutionizing the handling of health information.(15) Advanced cloud services are available from the top three suppliers: Microsoft, Amazon, and Google. For safe data ingestion, storage, and analysis, to make the most of these services, a framework is suggested. The goal of this investigation database is to create a versatile informatics structure for telemedicine, which will improve the healthcare ecosystem by extending interconnection between telemedicine, IoT e-health, and hospital information systems.(16) This examines technological burdens and suggests ways to improve healthcare service levels using Sensor Hub and IoT technology. To enhance customer confidentiality as well as protection, this research proposes a smart service authenticating architecture for Telecommuting Medical Information Systems (TMIS).(17) To improve reciprocal authenticity, the framework cross-examines shared secret session keys between communication entities. The suggested framework's security features were confirmed through both official and informal verification techniques.

 

METHOD

Data collected from 530 respondents are used to analyze factors that could influence the implementation of cloud-based technologies in healthcare. The hypothesis were tested and the correlations between the concepts were established using modeling with SEM. Mediation and hierarchical regression analysis assessed direct and indirect effects. A correlation matrix was formed to evaluate inter-variable associations. Statistical analysis were used to ensure the reliability and strength of the results.

 

Data collection

A standardized questionnaire was used to collect data for this investigation from 530 patients in various locations. It was used to measure key determinants affecting cloud-based health systems' adoption, including perceived usefulness, effort expectancy, social influence, data security, and trust in technology. As shown in table 1, the characteristics of the subjects include gender, age, education, employment, localization, and prior knowledge of cloud-based health systems. This information aids in evaluating trends and variations in acceptance across groups. It is through this comprehension that one is enabled to detect the main barriers and facilitators of cloud-based health adoption, which will then allow programmers and technology developers to design targeted interventions for successful implementation and increased adoption.

 

Table 1. Demographic Characteristics of Healthcare Consumers for Cloud Adoption

Demographic Variable

Category

Frequency (N = 530)

Percentage (%)

Gender

Men

280

52,8

Women

250

47,2

Age Group

18–30 years

180

34,0

31–45 years

220

41,5

46+ years

130

24,5

Education Level

Secondary School

160

30,2

Bachelor's Degree

230

43,4

Postgraduate

140

26,4

Employment Status

Employed

260

49,1

Unemployed

140

26,4

Self-Employed

130

24,5

Location

Urban

310

58,5

Rural

220

41,5

Prior Knowledge of Cloud-Based Health Systems

Yes

320

60,4

No

210

39,6

 

Enhancing healthcare access and efficiency through cloud-based technologies adoption

Cloud-based technologies have postponed the revolution of access and efficiency in healthcare through remote consultations, electronic health records, and real-time data exchange. These technologies tend to safeguard the way toward greater accessibility to all the citizens because of the pervasive improvement of geographic and economic difficulties in healthcare, especially in poorer areas. This research investigates the main factors affecting adoption by healthcare consumers of cloud-based systems, that is, perceived usefulness, effort expectancy in using the technology, social influence, data security, and trust in technology. Drawing on an analysis of consumer attitudes, barriers towards adoption and ways to enhance implementation are identified. The present findings provide key advice for legislators and technology businesses in the process of optimizing cloud-based healthcare solutions that would ensure seamless integration of the solutions with patient outcomes and operational efficiency. This is most important in reducing the fears relative to security, usability, and lattices to enhance acceptance and realize maximum benefits. This research contributes to the ongoing discourse on digital healthcare transformation by emphasizing consumer trust and system reliability, fostering widespread adoption and sustainable healthcare innovation.

 

Hypothesis pathway

The hypothesis suggests certain key factors that are presumed to influence the acceptance of cloud-based healthcare systems concerning user perceptions, trust, and security concerns. Insights from the research offer guides to policymakers and developers on ways to improve accessibility and efficiency. By identifying significant predictors, this research will also enable existing decision-makers to make informed decisions, thereby enabling the optimal use and acceptance of cloud-based healthcare. Table 2 presents the reliability and validity assessment of constructs, ensuring measurement consistency. Figure 1 illustrates the proposed hypothesis model, showing key predictors influencing BI and ACH.

 

Table 2. Proposed Hypothesis for Cloud-Based Healthcare Adoption

Hypothesis

Statement

H1

BI has a positive impact on PU

H2

BI has a positive influence on FC

H3

BI has a positively affects on PE

H4

BI significantly enhances IS

H5

BI positively impacts on SI

H6

BI is a key factor in shaping TT

H7

BI has a positive effect on EE

H8

BI concerns negatively influence DS

H9

BI positively affects the actual ACH

H10

BI has no significant impact on CBHK

 

Figure 1. Conceptual Framework

 

Statistical Analysis

The factors influencing the adoption of cloud-based healthcare are analysed using hierarchical regression and mediation in IBM SPSS statistics version 30. Mediation analysis, using bootstrapping, examines the indirect effects of PU, FC, and other predictors on ACH through BI. Hierarchical regression assesses the incremental impact of BI on ACH, confirming its strong predictive role. ANOVA identifies key predictors, with DS negatively influencing adoption. These statistical methods ensure a comprehensive understanding of technology acceptance, highlighting BI as a crucial mediator and validating its significance in driving adoption through a structured, data-driven approach.

 

RESULTS

The findings highlight significant relationships among key variables, confirming hypothesized pathways. Statistical analysis, including mediation and hierarchical regression, demonstrate the impact of influential factors on adoption, offering valuable insights for practical applications. Table 3 provides factor loadings, the combined reliability, and the derived mean variation for various constructs, ensuring measurement reliability and validity. Each item represents a key factor influencing cloud-based healthcare adoption. High factor loadings indicate strong correlations between items and their respective constructs, while composite reliability and average variance extracted confirm internal consistency. This validation process supports structural equation modeling, hypothesis testing, and mediation analysis, strengthening the research's statistical foundation in assessing behavioral intentions and the adoption of cloud-based healthcare systems.

 

Table 3. Construct Reliability and Validity Assessment

Construct

Item

Factor Loading Value

CR

AVE

PU

PU1

0,82

0,89

0,72

PU2

0,85

PU3

0,88

FC

FC1

0,80

0,88

0,65

FC2

0,83

FC3

0,81

FC4

0,79

PE

PE1

0,84

0,89

0,73

PE2

0,86

PE3

0,87

IS

IS1

0,79

0,89

0,66

IS2

0,82

IS3

0,85

IS4

0,80

SI

SI1

0,81

0,89

0,67

SI2

0,84

SI3

0,83

SI4

0,79

TT

TT1

0,83

0,89

0,73

TT2

0,86

TT3

0,88

EE

EE1

0,79

0,78

0,64

EE2

0,81

DS

DS1

0,82

0,88

0,71

DS2

0,85

DS3

0,86

BI

BI1

0,84

0,91

0,73

BI2

0,88

BI3

0,87

BI4

0,82

ACH

ACH1

0,85

0,85

0,74

ACH2

0,87

CBHK

CBHK1

0,76

0,74

0,59

CBHK2

0,78

 

Figure 2 presents the correlation matrix that quantifies relationships between key variables, helping identify strong or weak associations in cloud-based healthcare adoption. High positive correlations suggest interdependencies among influencing factors, while negative values indicate opposing trends. This analysis validates the SEM by assessing factor interactions, supporting hypothesis testing, and mediation effects. Understanding these correlations enhances predictive accuracy, guiding the interpretation of behavioral intentions and adoption patterns in healthcare technology integration.

 

Figure 2. Correlation Matrix

 

Table 4 demonstrates how BI mediates the relationships between PU, FC, PE, IS, SI, TT, EE, and DS with ACH. Partial mediation suggests DF and IE, while full mediation indicates BI fully explains the relationship. DS negatively mediates ACH, implying security concerns hinder adoption. Bootstrapping LLCI and ULCI define the 95 % confidence range for the estimated effect. SE measures the variability of the effect estimate, ensuring precision. A mediation effect is considered significant if the LLCI and ULCI do not cross zero. These findings highlight BI as a crucial intermediary between technological perceptions and ACH, reinforcing its role in driving user adoption decisions.

 

Table 4. Mediation Analysis

Path

DE

IE

Total Effect

LLCI

SE

ULCI

p-value

Mediation Type

PU BI ACH

0,42

0,18

0,60

0,12

0,05

0,25

<0,001**

Partial Mediation

FC BI ACH

0,35

0,15

0,50

0,09

0,06

0,22

0,002**

Partial Mediation

PE BI ACH

0,39

0,21

0,60

0,15

0,05

0,28

<0,001**

Full Mediation

IS BI ACH

0,30

0,10

0,40

0,05

0,07

0,18

0,005**

Partial Mediation

SI BI ACH

0,33

0,14

0,47

0,08

0,06

0,21

0,003**

Partial Mediation

TT BI ACH

0,41

0,19

0,60

0,14

0,05

0,26

<0,001**

Full Mediation

EE BI ACH

0,28

0,11

0,39

0,06

0,08

0,17

0,007**

Partial Mediation

DS BI ACH

-0,29

-0,12

-0,41

-0,18

0,06

-0,07

0,004**

Partial Mediation

Note: *P < 0,005 indicates statistical significance.

 

Table 5 evaluates how adding BI as a predictor enhances ACH prediction. Model 1 includes PU, FC, PE, IS, SI, TT, EE, and DS, explaining 0,58 of the variance. Model 2 incorporates BI, increasing R² to 0,67, proving its critical role. The F-statistic confirms model significance and high β-values highlight key influences. This reinforces that BI significantly strengthens ACH, demonstrating its necessity in improving predictive accuracy for cloud-based healthcare adoption.

 

Table 5. Outcomes of Hierarchical Regression

Model

Predictors

Adjusted R²

ΔR²

F-statistic

β Coefficient

Std. Error

t-value

p-value

Model 1

PU, FC, PE, IS, SI, TT, EE, DS

0,58

0,56

-

42,35

0,32

0,04

7,89

<0,001**

Model 2

Model 1 + BI

0,67

0,65

0,09

48,32

0,41

0,03

9,52

<0,001**

Notes: ΔR² shows the change in R²; *P < 0,001 signifies statistical significance

 

Table 6 assesses the individual impact of PU, FC, PE, IS, SI, TT, EE, DS, and BI on ACH. BI has the highest F-value (31,45), indicating its dominant role. PU, FC, and PE also show strong effects, while DS negatively impacts ACH. Partial η² values confirm practical significance, with high observed power ensuring reliability. These results validate that multiple factors influence ACH, with BI emerging as the strongest determinant for adoption.

 

Table 6. Outcomes of ANOVA

Source

Sum of Squares

df

Mean Square

Partial η²

F-value

p-value

Observed Power

PU

12,84

1

12,84

0,23

25,76

<0,001**

0,99

FC

10,32

1

10,32

0,19

20,74

0,002**

0,98

PE

11,90

1

11,90

0,21

23,84

<0,001**

0,99

IS

9,45

1

9,45

0,17

18,91

0,005**

0,97

SI

10,12

1

10,12

0,18

19,98

0,003**

0,98

TT

11,65

1

11,65

0,20

22,76

<0,001**

0,99

EE

8,78

1

8,78

0,16

17,21

0,007**

0,96

DS

9,23

1

9,23

0,17

18,12

0,004**

0,97

BI

15,72

1

15,72

0,27

31,45

<0,001**

0,99

Residual

48,30

100

0,48

-

-

-

-

Total

150,31

109

-

-

-

-

-

Note: **P < 0,005, **P < 0,001 indicate significance

 

Table 7 and figure 3 presents the hypothesis testing results, highlighting the significance and strength of correlations among key factors influencing adoption. Whereas t-values evaluate the statistical significance, path coefficients show the extent of the effect. Supported hypothesis prove positive or negative consequences, but rejected assumptions show little impact. Higher influences on user behaviours are indicated by higher coefficients. The results guide improvement in the design of systems and policy-making by identifying important determinants. By comprehending these connections, specific treatments can be made to improve acceptance. For stakeholders looking to maximize acceptance and involvement with cloud-based medical settings, this report offers insightful information.

 

Table 7. Empirical Analysis of Factors Influencing Adoption Cloud-Based Healthcare

Variables

Hypothesis

β

t-values

Results

PU

H1

0,30/***

5,75

Supported

FC

H2

0,21/***

4,20

Supported

PE

H3

0,27/***

5,10

Supported

IS

H4

0,19/**

3,85

Supported

SI

H5

0,22/***

4,50

Supported

TT

H6

0,25/***

5,00

Supported

EE

H7

0,18/**

3,60

Supported

DS

H8

-0,14/**

2,90

Supported

BI

H9

0,33/***

6,20

Supported

CBHK

H10

0,08

1,40

Rejected

Notes: **P < 0,005, ***P < 0,001

 

Figure 3. Analysis of SEM

 

DISCUSSION

The analysis revealed significant relationships among key factors influencing cloud-based healthcare adoption. Behavioral intention plays an important mediating role between perceptions about technology and adoption. High factor loading, composite reliability and AVE affirm measurement reliability. The mediation analysis allows for the determination of direct and indirect effects, whereas the hierarchical regression confirms the predictive strength of behavioral intention. The results of the ANOVA depict the salient determinants: perceived usefulness, facilitating conditions, and performance expectancy, which impinge heavily upon the model. Data security's negative mediation indicates that adoption is hampered by issues with privacy. To improve the adoption of technology in healthcare settings, these insights aid in system design, policy formation, and focused interventions.

 

CONCLUSIONS

BI plays an important role in adopting cloud-based healthcare systems, where perceived usefulness (PU, β = 0,42, p < 0,001), facilitating conditions (FC, β = 0,35, p = 0,002), and performance expectancy (PE, β = 0,39, p < 0,001) greatly influence ACH. It is suggested that BI adds variable explanation in the hierarchical regression from R² = 0,58 to R² = 0,67, establishing its role. ANOVA results further support BI as the strongest predictor (F = 31,45, p < 0,001), whereas digital security concerns DS (β = -0,29, p = 0,004) show to hinder the adoption. Limitations include the self-reported nature of data and sample bias. Future analysis should assess longitudinal data, technological developments, and AI enhancements related to cyber security. The dynamics of trust and regulatory factors will further refine the models for adoption to ensure that cloud-based healthcare systems effectively combine technological advancement and user needs against security concerns, and will increase engagement and predictive accuracy.

 

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FINANCING

None.

 

CONFLICT OF INTEREST

Authors declare that there is no conflict of interest.

 

AUTHORSHIP CONTRIBUTION

Conceptualization: Snehanshu Dey, Suhas Ballal, Avinash Kumar.

Data curation: Snehanshu Dey, Suhas Ballal, Avinash Kumar.

Formal analysis: Snehanshu Dey, Suhas Ballal, Avinash Kumar.

Drafting - original draft: Snehanshu Dey, Suhas Ballal, Avinash Kumar.

Writing - proofreading and editing: Snehanshu Dey, Suhas Ballal, Avinash Kumar.

 

 

 

ANNEXES

 

List of Abbreviations

Abbreviation

Full Form

ACH

Adoption Cloud-Based Healthcare

AI

Artificial Intelligence

ANOVA

Analysis of Variance

AVE

Average Variance Extracted

BI

Behavioral Intention

CBHK

Cloud-Based Healthcare Knowledge

CP-ABE

Ciphertext-Policy Attribute-Based Encryption

CR

Composite Reliability

DE

Direct Effects

DS

Data Security

ECC

Elliptic Curve Cryptography

EE

Effort Expectancy

EHR

Electronic Health Records

FC

Facilitating Conditions

GA

Gestational Age

HC

Head Circumference

HIPAA

Health Insurance Portability and Accountability Act

IBM SPSS

International Business Machines Statistical Package for the Social Sciences

IIED

Intelligent Indoor Environment Design

IE

Indirect Effects

IoT

Internet of Things

IS

Information Security

KDF

Key Derivation Function

LLCI

Lower Level Confidence Interval

PE

Performance Expectancy

PU

Perceived Usefulness

SEM

Structural Equation Modeling

SI

Social Influence

SMS

Smart Healthcare Systems

SOT

Sensory Organization Test

TAM

Technology Acceptance Model

TMIS

Telecommuting Medical Information Systems

TT

Trust in Technology

ULCI

Upper Level Confidence Interval

SE

Standard Error

VRT

Vestibular Rehabilitation Therapy